Need to get in touch with us?

we can be reached at info@leonardlane.com or call (855) 912-7807 {monday through friday 9:00 am to 5:00 pm pacific standard time}

how long does it take to get my product?

please give us 24 hours to fill your order, then it will be shipped according shipping to shipping option you selected.

Do you ship internationally?

we are happy to ship internationally, but please note that we declare the actual value on the customs form and we cannot guarantee a specific delivery time frame, as international orders have to go through customs. *please note we are not responsible for any additional fees or service charges incurred by customs or your chosen mail carrier.

i need a product rushed, can you help?

we offer expedited shipping options for all our product.

What if i need something changed on my order?

because each piece is shipped within 24 hours (business days), once you check out, changes cannot be made. when you receive your piece, if you are not satisfied, we are happy to exchange it for you at no additional cost. we stand behind our product 100% and want you to be completely happy with it.

What is your shipping address?

1119 Chorro St. San Luis Obispo CA, 93401

What are the leather care instructions?

For day to day maintenance a dab of sunflower /vegetable oil, on a dry, clean sponge or cloth rubbed over the bag evenly will work to re-oil the leather and also protects the leather from cracking as well as sealing the leather for mild weather resistance. This will also help if you have got small water marks on the leather.
Small scratches can be removed by rubbing them gently with your finger, as the natural oils on your hands will work into the leather. For larger scratches and marks apply a tiny amount of oil to the mark, let it soak in for a few minutes and then wipe the excess away with a clean soft cloth. It may make the leather initially appear darker but this is just because the oil is soaking in.

My piece isn't what I expected, what should I do?

it is important to us that you love your order! if it is not quite what you expected, we are happy to return it for a different item, or issue a full refund within 30 days of the ship date. your return must be in its original condition and undamaged. if an error occurs on our end, we will remake the piece free of charge or issue a refund.